Can I return items purchased at a retailer?
We can only accept returns and process refunds for items purchased at Afribama.com
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.
Am I able to exchange a gift?
Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.
How do I send back a return?
Not happy with your Afribama product? Return it to us within 10 days, and we’ll give you a full refund. Please follow the steps below:
To return your items, please re-package the products (including the original packing slip) and ship them to the address below:
Attention: Afribama Returns
Address: 4090 Churchill Lane
Tuscaloosa, Alabama 35406
Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse.
Please contact Afribama at (205) 476-2634 or email info@Afribama.com to process your return authorization. You will receive a return confirmation email from Borderfree, along with detailed instructions for returning your order.
How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.
What is your return policy?
You can return your items within 10 days of your purchase for a full refund with the exception of face masks and subscription orders. Please include your packing slip along with your items in the return package. The packing slip or order number will be required to return and online order
In order to be processed, returned items must adhere to the following packaging requirements:
Socks must be unworn and still have the tags attached.
Men’s and boys’ underwear must be unopened in the original packaging.
Women’s intimates must be unworn, in the original packaging, with the tags attached.
T-Shirts must be unworn and still have the tags attached.
Face masks may not be returned.
Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or size of any item before purchasing.
Am I able to process an exchange?
At this time we are unable to process exchanges. Orders purchased on Afribama.com or at a Afribama owned retail location can be returned for a refund to the original form of payment.